- Welwyn, Hertfordshire, United Kingdom
Deliver industry leading service to Roche UK purchasing customers, managing orders, accounts, queries, returns, and driving process efficiency and automation.
Responsibilities
- Align personal purpose with Roche UK’s ambition
- Manage customer orders, process new account setups, handle queries, and manage product returns
- Maintain high standards of customer service while increasing automation, AI adoption and process efficiency
- Gather and share customer insights across cross‑functional teams
- Support products throughout their lifecycle