- London, England, United Kingdom
- On-site
- Full-time · Manager
The Guest Experience Supervisor - Front Desk is responsible for supervising Front Desk operations while delivering extraordinary guest experiences and maintaining Marriott brand standards.
Responsibilities
- Supervise Front Desk associates and support the Front Office Manager with daily Front Office operations
- Process guest check-ins and check-outs, verify guest information, manage room assignments, secure payments, and maintain accurate guest accounts
- Deliver exceptional guest service by resolving guest concerns, handling complaints, and ensuring all guest requests are followed through to completion
- Coach, train, motivate, and develop associates while supporting performance management and ongoing training initiatives
- Promote Marriott Bonvoy membership, maximize revenue through upselling, and support daily sales strategies