Coordinate the day-to-day delivery of learning support services across ambulance education programmes, ensuring learners have the support they need to participate and succeed.
Locations (3)
Auckland, Auckland, New Zealand
Christchurch, Canterbury, New Zealand
Tauranga, Bay of Plenty, New Zealand
Responsibilities
Coordinate and administer learning support referrals
Coordinate pre-screening for learners with specific learning difficulties
Maintain accurate learning support records
Support the administration and monitoring of learning success plans
Manage incoming customer calls and inquiries efficiently, identify and assess customer needs, build strong relationships, provide accurate information, meet performance targets, maintain records, and follow communication procedures.
Compensation
Competitive remuneration package (14 salaries per year)
Responsibilities
Manage incoming customer calls and inquiries efficiently
Identify and assess customer needs to ensure high levels of satisfaction
Build strong, sustainable relationships through open and interactive communication
Provide accurate and complete information using the appropriate tools and systems
Meet individual and team performance targets, including case handling quotas
Requirements
Nice to have: Previous experience in customer support or client service
Hands-on, field-based role responsible for direct operation and maintenance of electrical and mechanical infrastructure that powers AWS cloud services.
Responsibilities
Follow and maintain the highest safety standards and encourage a world-class safety culture
Lead by example in implementing and maintaining safety protocols
Respond to emergency situations and coordinate with emergency services
Hands-on operation and maintenance of electrical and mechanical equipment including UPS systems, switchgear, circuit breakers, automatic transfer switches, diesel generators, chillers, HVAC systems, exhaust fans, variable frequency drives, and transformers
Operate, monitor, and maintain fire detection and suppression systems
Requirements
High school diploma or equivalent
Electrical or mechanical certification
Apprenticeship or diploma in a relevant technical field
Nice to have: Familiarity with Building Management Systems (BMS)
Nice to have: Experience in mission-critical facilities (data centers, industrial, or similar environments)
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