Responsible for all aspects of Talon Air's Clients (Aircraft Owners and Block Charter Clients) flight experience, focusing on client-centered service and compliance with CFR 14 parts 91 and 135.
Responsibilities
Maintain a culture of total customer service focused on anticipating our clients' needs and exceeding their expectations.
Communicate any operational issues, as appropriate, to our clients.
Ability to Type at least 40WPM in an accurate fashion.
Document and maintain compliance with Talon Air's contractual obligations to all Clients.
Receive and provide accurate quotes for charter requests by clients and/or other operators or brokers.
Requirements
College Degree (Aviation or Business degree preferred)
Nice to have: FAA Dispatch Certificate
Nice to have: Pilot Certificate
Nice to have: Experience working with various flight software
Nice to have: Previous aviation industry-specific work experience
Deliver world‑class customer service in an inbound, high‑volume travel call servicing environment, creating unforgettable cruise and vacation experiences for American Express Platinum Card Members.
Compensation
Competitive base salaries
Bonus incentives
Responsibilities
Deliver world‑class customer service in an inbound, high‑volume travel call servicing environment
Delight Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
Understand customer needs through consultation to deliver innovative and extraordinary interactions
Research, plan, and create personalized cruise and vacation experiences, including domestic and international flights, tours, hotels and car rentals
Communicate new and existing product offerings and value propositions relevant to the Card Member
Provide world‑class service in a high‑volume inbound call center environment, consulting with Card Members to understand their travel needs and deliver personalized travel solutions.
Locations (2)
Taguig, Philippines
Manila, Philippines
Compensation
Competitive base salaries
Bonus incentives
Responsibilities
Provide world‑class service in a high‑volume inbound call center environment
Consult with Card Members to understand their travel needs and deliver personalized travel solutions
Curate seamless travel experiences for Premium Card Members through expert travel planning and booking services
Uncover relevant sales opportunities and maximize the value of exclusive benefits and Membership Rewards points
Communicate new and existing product offerings and value propositions relevant to the Card Member
Requirements
Hospitality or Tourism degree or equivalent qualification
As a Night Operations Coordinator you will answer calls from agents, Business Capacity Owners (BCOs/drivers), broker carriers, employees, external customers and field personnel to help across a wide range of situations.
Locations (2)
Rockford, Illinois, United States
Jacksonville, Florida, United States
Compensation
$18.29 - $22.86, depending upon experience
Responsibilities
Answer after-hours calls for all departments
Issue funds to capacity providers for emergency needs within guidelines
Authorize funds to venders as needed for BCO’s equipment repairs/loans
Complete Landstar Service Incident Reports (LSIR) on any service-related issues
Respond to and resolve pickup, in-transit, delivery and other logistics issues/or complaints between agents, BCOs and customers
Requirements
High School Diploma or equivalent
Nice to have: experience in the transportation industry
Deliver world‑class customer service in an inbound, high‑volume travel call servicing environment, creating and managing travel arrangements for premium card members.
Compensation
Competitive base salaries
Bonus incentives
Responsibilities
Deliver world‑class customer service in an inbound, high‑volume travel call servicing environment.
Delight Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
Understand Card Member needs through consultation to deliver innovative and extraordinary interactions.
Research, plan, and create personalized travel experiences, booking domestic and international flights, car and hotel travel itineraries.
Communicate new and existing product offerings and value propositions relevant to the Card Member
Requirements
Hospitality or Tourism degree or equivalent qualification
Nice to have: previous experience in travel, hospitality, tourism, concierge services, or travel itinerary planning
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