- Remote, Australia
- Remote
- Full-time
- A$100K–A$110K per year
- 2–3 years
Support engineers troubleshoot complex, multi-cloud CI/CD issues for Octopus customers, build reproductions, and contribute to product improvements.
Compensation
Level 2 + stock options Maturing Comp= $100,000 AUD Performing Comp= $110,000 AUD
Responsibilities
- Help customers with questions and problems via email, Slack, and other channels.
- Build CI/CD pipelines to replicate customer issues.
- Use IaC and CaC to spin up and tear down test environments quickly.
- Write how-tos, docs, KB articles and blog posts that help customers and the support team solve problems.
- Pair with teammates, review each other's responses, and share what you learn.
Requirements
- Nice to have: AI tools
- Nice to have: GitHub Copilot
- Nice to have: Claude