- Milton Keynes, Buckinghamshire, United Kingdom
Responsibilities
- Lead and oversee the night-shift Outbound operation, including integrated picking and packing, sorting, staging, loading and dispatch readiness.
- Plan workload and allocate labour according to volume, backlog, staffing levels and multiple daily cut-off times.
- Maintain visibility of each active dispatch wave and prioritise work to protect the most urgent customer and carrier deadlines.
- Monitor productivity, order completion, backlog, quality and dispatch performance; adjust resource allocation and operational priorities where required.
- Manage outbound exceptions, including short picks, missing or damaged stock, mis-sorts, incorrect orders, packing errors, label issues, system issues and late-dispatch risks.
Requirements
- Nice to have: E-commerce or retail fulfilment experience
- Nice to have: High-volume B2C operations
- Nice to have: Peak volume management
- Nice to have: Promotions and changing operational priorities
- Nice to have: Inbound and Inventory activity support