- Covilhã, Castelo Branco District, Portugal +1 more
- Hybrid
- Full-time · Associate
- 2+ years
Service Desk Analyst to join a shift-based support operation, providing first-line IT, Information Systems, and Telecommunications support.
Locations (2)
- Covilhã, Castelo Branco District, Portugal
- Lisbon, Lisbon District, Portugal
Responsibilities
- Deliver Service Desk support using IT Service Management (ITSM) and ticketing platforms
- Log, analyze, troubleshoot, resolve, or escalate incidents, service requests, and changes
- Provide remote support for IT, Information Systems, and Telecommunications services
- Use remote access and desktop management tools to diagnose and resolve technical issues
- Monitor and manage the lifecycle of incidents, requests, and changes to ensure SLA compliance
Requirements
- Secondary Education (12th Grade) or higher
- Nice to have: Remote access and remote support tools
- Nice to have: Mobile devices and mobility support