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Vice President of Customer Success
Fotokite AG
Senior

+10K new in the last hour

Vice President of Customer Success

Fotokite AG · Posted Nov 7, 2026

Senior
5+ years

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Lead and build Fotokite’s global Customer Success organization, creating playbooks, tooling, and scaling teams across North/South America and Europe.

Responsibilities

Architect and implement Customer Success playbooks and SOPs
Build and configure CS tech stack and dashboards
Directly manage key strategic accounts and conduct in-person QBRs
Recruit, mentor, and manage regional CSMs and Sales Engineers
Drive account expansion and software attach revenue

Skills

Customer Success Playbook Development CRM Configuration Gainsight Totango ChurnZero Software Telemetry Hardware Telemetry Data Streaming

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