- Billerica, Massachusetts, United States
Provide hands‑on technology support to staff and students across a multi‑platform environment, managing device ownership, user accounts, and service requests.
Responsibilities
- Provide Tier 1‑2 support for the organization
- Install and configure computer hardware, software, systems, printers, and scanner
- Assist in maintaining and supporting computer systems, devices, and network connectivity
- Manage user account provisioning and access permissions across Active Directory and Google Workspace
- Monitor and respond quickly and effectively to service requests received through our Freshdesk portal