The Housekeeping Manager will be responsible for the planning, direction, coordination and execution of all activities and personnel within the housekeeping and laundry departments.
Compensation
Starting Pay: $65,000/annually (non-exempt)
Responsibilities
Inspect work performed to ensure that it meets specifications and established standards
Plan and prepare employee work schedules
Perform or assist with cleaning duties as necessary
Investigate complaints about service and equipment, and take corrective action
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
Requirements
High School Graduate or General Education Degree (GED): or Work Equivalent
Oversee and manage all aspects of the housekeeping department in a 5-star hotel, ensuring high standards of cleanliness, sanitation, and guest satisfaction.
Oversees housekeeping muster, deployment, and quality checks for soft services within a client site, coordinating with engineering and managing space administration.
Responsibilities
Ensure housekeeping muster and register acknowledgment for penalties/comments
Update housekeeping duty manager on TR/VIP visits
Discuss and track housekeeping issues with the team
Conduct facility walk-throughs to check quality in rest rooms and common areas
Discuss vendor performance matrix with facility manager monthly
Responsible for the supervision and management of the housekeeping department, ensuring the highest standards of excellence at all times, whilst maintaining professional and well-organized service.
Responsibilities
Prepare periodical department budget & forecast, manage all operational costs within budgets.
Prepare and analyse monthly P&L and month-end reports, identify deviation from business plan goals.
Oversee daily housekeeping operations, ensure room readiness, manage departmental processes, conduct inspections, and inspire and develop the team to deliver memorable guest experiences.
Director of Environmental Services position responsible for department’s financial data and statistics, monitoring expenditures, and ensuring the department operates within budget.
Compensation
Salary Range: $105,000–$125,000 annually, based on experience.
Bonus: Bonus eligiible
Responsibilities
Responsible for department’s financial data and statistics
Monitoring of unit expenditures
Develop and recommend department operating budget and ensure the department operates within budget
Coordinate housekeeping activities with other departments
Actively communicate with administration and other hospital departments
Requirements
Four year college degree and equal related experience
Serve as primary client contact; manage relationships and deliver tailored solutions. Oversee soft services delivery, housekeeping, landscaping, waste management, pest control, ensuring SLA compliance. Monitor customer satisfaction and drive continuous service improvement. Coordinate with Facility Managers for smooth operations and performance tracking. Ensure contract/SLA compliance through regular audits. Manage budgets, costs, and vendor performance. Ensure health, safety, and environmental compliance via regular inspections. Identify opportunities for innovation and process improvement.
Locations (2)
Bidhannagar, West Bengal, India
Kolkata, West Bengal, India
Responsibilities
Serve as primary client contact; manage relationships and deliver tailored solutions.
Guides staff in maintaining the highest levels of cleanliness and quality service, exceeding guest expectations and hotel standards in a friendly, professional manner.
Responsibilities
Prepares daily work schedule to meet occupancy demands and room turn
Analyzes daily room turn and makes staff or procedural adjustments as necessary
Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
Greets and interacts with guests in an outstandingly friendly and professional manner
Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
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