- Gurugram, Haryana, India
- Entry
- 0–3 years
Provide technical assistance and support for customers’ hardware and software systems, diagnosing and resolving issues, performing IMAC activities, and ensuring service level agreements are met.
Responsibilities
- Diagnose and repair complex equipment, software, and systems
- Respond to escalated issues and report critical design flaws
- Perform installs, moves, adds, and changes (IMAC) activities
- Backup and restore data on client accounts
- Ensure administrative duties are completed within SLA objectives
Requirements
- Nice to have: Cisco certified