- Remote, United States
- Remote
- Full-time · Mid
- $83K–$128K per year
- 3–5 years
The Inside Solution Engineer provides remote technical support to HP's field Solution Engineers, helping them validate solutions, resolve technical issues, and advance customer engagements.
Compensation
The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).
Responsibilities
- Provide remote technical assistance with solution design, product capabilities, configurations, compatibility, and deployment considerations for Edge AI and Advanced Compute engagements
- Support demonstrations, proofs of concept, pilots, and deployment readiness through lab preparation, configuration reviews, technical validation, and troubleshooting
- Develop technical responses, configuration guidance, bills of materials, and supporting documentation in partnership with field Solution Engineers
- Triage field issues based on customer impact, urgency, and deployment risk; gather environment details, logs, configurations, reproduction steps, and expected behavior
- Reproduce and isolate hardware, firmware, driver, operating system, application, networking, and integration issues in lab environments
Requirements
- Nice to have: HP compute platforms
- Nice to have: enterprise support processes
- Nice to have: GBU collaboration
- Nice to have: Linux
- Nice to have: Windows