- Philippines
- Entry
- 1+ years
Providing level 1 technical support to end users by answering calls, chats, and e-mails, resolving basic IT issues, and documenting incidents for escalation.
Responsibilities
- Providing a high level of professionalism and customer service
- Serving as first point of contact for end users seeking IT assistance
- Supporting various technology and software such as Windows 10, Microsoft Office products (Word, Excel, PowerPoint, Outlook), network connectivity, VPN connectivity, Citrix, and Mobile Device Management
- Responding to end users with an analysis of their needs through qualifying questions over the phone
- Performing remote troubleshooting through technical diagnostic techniques, remote software, and pertinent questions
Requirements
- Nice to have: Spanish
- Nice to have: ITIL training
- Nice to have: CompTIA A+
- Nice to have: Microsoft certification
- Nice to have: HDI