Provide IT systems administration in a heterogeneous Microsoft Windows and Redhat Enterprise Linux environment.
Compensation
The salary range for this role is 75,800 USD - 144,200 USD.
Responsibilities
Provisioning, installation/configuration, operation, and maintenance of systems hardware and software related to a Linux/Windows infrastructure for classified programs
Server management (software and hardware)
Storage management (logical and physical)
Cross platform authentication and access management
The Senior NOC Engineer protects production service availability by monitoring alerts, diagnosing issues across domains, executing recovery actions, and escalating incidents.
Responsibilities
Monitor alerts, dashboards and supplier notifications across networks, mobile connectivity platforms, infrastructure and applications
Validate alerts, assess impact and priority, and raise incident records
Diagnose issues using logs, traces, monitoring data and approved tools
Run approved recovery runbooks within agreed limits
Escalate to resolver teams, MNOs, carriers and suppliers with clear evidence
Incumbent acts as a technical support advisor to FTI Consulting staff in all practice areas on all information technology issues and provides state-of-the-art technical solutions in support of computers and local area networks.
Responsibilities
Provide first- and second-line end user support, both onsite and remotely, resolving incidents and requests in line with ITIL practices.
Log, prioritize, and resolve tickets using ServiceNow, meeting agreed SLAs and keeping users informed.
Take ownership of incidents through to resolution, escalating to senior engineers only when necessary and with appropriate completed.
Configure, deploy, and support ITG-approved end user devices, including laptops, peripherals, and mobile devices.
Support user onboarding and offboarding activities, including laptop provisioning, access coordination, asset handover, and shipment.
Requirements
Undergraduate degree in Computer Science or equivalent professional experience
As a Senior Technical Support Engineer for Focused Services - XDR, you will be a dedicated partner to our customers, ensuring their success with our Cortex XDR products. You will leverage your deep technical expertise to proactively mitigate risks, troubleshoot complex issues, and provide personalized support.
Responsibilities
Respond to and triage user-reported issues via ticketing system, phone, or remote sessions, adhering to established Service Level Agreements.
Perform advanced, multi-level troubleshooting at the application and OS level to isolate and resolve complex technical problems.
Collaborate effectively with development and other teams to identify fault areas (code, environment, configuration) and drive the implementation of fixes.
Facilitate comprehensive root cause investigations and manage the implementation of corrective and preventative measures to prevent future occurrences.
Proactively engage with customers to address Cortex XDR technical needs and provide escalation management for enterprise deployment issues.
Requirements
Bachelor's degree in Engineering, a related technical field, equivalent military experience, or equivalent practical experience.
Senior Technical Support Engineer for Focused Services - XDR, responsible for customer success, troubleshooting, root cause analysis, and escalation management for Cortex XDR products.
Responsibilities
Respond to and triage user-reported issues via ticketing system, phone, or remote sessions
Perform advanced, multi-level troubleshooting at the application and OS level
Collaborate with development and other teams to identify fault areas and implement fixes
Facilitate comprehensive root cause investigations and manage corrective measures
Proactively engage with customers to address technical needs and manage escalations
Requirements
Bachelor's degree in Engineering or related technical field
The role is for an Azure DevOps engineer with deep understanding of cloud computing technologies across Windows and Linux, focusing on Azure Core Platform, data platforms, and application development.
Responsibilities
Manage Azure Core Platform including Compute, Storage, Networking
Handle AKS or Kubernetes engineering
Manage Data Platform including SQL Server, Azure SQL DB, Azure Data Factory, CosmosDB
Support Azure Application Development using Azure PaaS services (Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Web Apps, etc.)
Manage Identity and Authentication via SSO/Federation, AD/Azure AD
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