Lead and manage the Service Centre to ensure the efficient delivery of customer support services and the smooth operation of SICPA's solutions.
Responsibilities
Lead, coach and develop the Service Centre team, fostering a collaborative and customer-focused culture
Manage the daily operations of the Service Centre, ensuring customer inquiries, incidents and service requests are handled efficiently and within agreed service levels
Act as the primary point of contact for customer support matters and participate in regular customer service review meetings
Coordinate support activities with Field Service, IT Support and global support teams to ensure the timely resolution of incidents and service requests
Ensure compliance with internal and customer Service Level Agreements (SLAs) and escalate issues when required
Requirements
Bachelor's degree or equivalent technical qualification
Nice to have: ITIL
Nice to have: Service Management frameworks
Nice to have: Incident, Problem and Change Management processes
Support cybersecurity operations within the Transmission Security Operations Center, focusing on SIEM platform engineering, integration, and maintenance.
Locations (2)
Akron, Ohio, United States
Wadsworth, Ohio, United States
Responsibilities
Engineer, implement, integrate, optimize, administer, maintain, and support enterprise SIEM platforms and security data pipelines.
Perform log source onboarding and configure SIEM integrations.
Develop and maintain security use cases, correlation rules, and detection rules.
Manage SIEM platform lifecycle activities, including upgrades, patching, and performance tuning.
Troubleshoot SIEM platforms and related integrations.
Requirements
Degree preferred; relevant cybersecurity experience may be accepted in place of a degree.
Nice to have: NIST Cybersecurity Framework
Nice to have: PCI-DSS
Nice to have: CIS Controls
Field Service Technician II - Phoenix, AZ (Part-Time)
A part-time technician role providing frontline field support to ensure reliable operation of deployed equipment and systems through maintenance and installations.
Compensation
Hourly pay range: $23.53 per hour, based on experience, technical background, and assignment type
Responsibilities
Perform onsite first-line troubleshooting and basic corrective maintenance for equipment and systems
Execute simple corrective actions such as system resets, configuration checks, and minor component replacements
Support physical installation, setup, removal, and commissioning of equipment at customer or operational sites
Conduct scheduled preventive maintenance activities, including inspections, cleaning, and basic adjustments
Deliver, replace, and return spare or defective parts while ensuring accurate part usage and documentation
Requirements
High school diploma or equivalent
Nice to have: Technical or vocational training in electronics
Nice to have: Technical or vocational training in mechanics
Nice to have: Technical or vocational training in IT
Nice to have: Technical or vocational training in engineering
A customer-focused Sales Assistant role within the Architectural Coatings division, serving customers on the trade counter and performing driving duties.
Compensation
Competitive starting salary at with yearly reviews. Commercial uncapped bonus scheme, starting at 12%, paid quarterly
Responsibilities
Serve customers on the trade counter and in store in a friendly and professional manner
Undertake all required training to select the correct product for customers’ needs and promote the brand
Ensure the store always looks well-presented and clean
Follow stock management procedures by taking in deliveries and keeping the shelves full
Responsible for the implementation, overview, organisation, and delivery of training programmes to improve the knowledge, skills, and competence of Care Professionals.
Responsibilities
Deliver the country specific Induction Training programme for all new Care Professionals
Complete on the job competency assessments to ensure Care Professionals have the right skills and knowledge
Work closely with the office team to ensure all new Care Professionals are fully supported in their first 3 months of employment
Deliver training as outlined in the Care Professional Development Journey for all Care Professionals, ensuring all relevant refresher training is completed within the correct timescales
Develop training and enhance the skills of the existing team through personal development plans
Requirements
Relevant training experience
Relevant up to date qualifications in line with training delivery requirements of the office
Service Center Team LeaderSICPA SA · India