- Budapest, Budapest, Hungary
- Hybrid
- Full-time · Manager
- HUF 800K–HUF 800K per year
- 3+ years
Lead and develop the End User Services team to deliver reliable, cost-efficient and customer-focused services across the MOL Group.
Compensation
Maximalized - Gross 800.000 HUF - annual fringe benefits (with elements of SZÉP card, All you can move card, culture and sport event, health and pension insurance allowance, etc)
Responsibilities
- Translates MOL Group business and IT priorities into End User Services plans, measurable objectives and improvement initiatives.
- Identifies service gaps, prepares evidence-based proposals and validates the benefits of approved changes.
- Leads and develops the End User Services team, with accountability for performance, capacity, service coverage, skills, recruitment support, onboarding and knowledge continuity.
- Sets clear expectations and builds a collaborative, accountable and improvement-focused culture.
- Owns the MOL Group End User Services portfolio and ensures reliable, compliant and customer-focused operation.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems, Engineering or related technical discipline
- Nice to have: Power BI
- Nice to have: Celonis