- Los Angeles, California, United States
- On-site
- Full-time · Senior
- $115K–$145K per year
- 4–5 years
Senior technical resource for complex end‑user issues across hardware, software, and enterprise applications.
Compensation
$115,000 - $145,000
Responsibilities
- Serve as senior technical resource for complex end‑user issues requiring advanced troubleshooting across hardware, software, and enterprise applications.
- Handle tier 1 escalations and provide technical guidance to junior helpdesk staff.
- Triage and prioritize incoming requests via phone, email, messaging, and service desk system, making independent decisions on escalation paths for critical issues.
- Document comprehensive technical solutions and develop knowledge base articles to improve team efficiency and reduce repeat incidents.
- Contribute to process improvement initiatives and standardization of support procedures.
Requirements
- Bachelor’s degree in Computer Science, Management Information Systems, or a related field
- Nice to have: CompTIA A+
- Nice to have: CompTIA Network+
- Nice to have: Microsoft MTA