Level 1 Technical Support Engineer to provide enterprise-level assistance to users, monitoring ticket queues, handling access/termination requests, and troubleshooting basic technical problems.
The Desktop Support Specialist performs tasks related to the repair of technology-based products in an end-user computing environment, including PCs, desktops, laptops, tablets, and printers.
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Own the end-to-end application, service and infrastructure control for assigned services, overseeing stable service operation and continual service improvement.
Responsibilities
Own the end-to-end application, service and infrastructure control for assigned services.
Oversee stable service operation and continual service improvement.
Ensure adherence to governance processes and compliance with all FIM requirements plus IT controls and processes.
Plan service requirements including evergreening, capacity upgrades, vulnerability management, demand and business growth.
Manage delivery, execution and maintenance of IT control tasks, coordinating resources and escalating where needed.
Senior Consultant SpecialistHSBC · Guangzhou, China
Senior Consultant SpecialistHSBC · Guangzhou, China