Lead the enterprise service management vision, strategy, and platform roadmap, driving modernization through AI, automation, and analytics to improve operational efficiency and employee experience.
- Define and execute Enterprise Service Management strategy, operating model, governance framework, and transformation roadmap
- Drive modernization of the firm’s Service Management ecosystem through AI, automation, workflow orchestration, and predictive analytics
- Lead adoption of intelligent automation and generative AI to enable proactive, scalable, data‑driven service delivery
- Collaborate with technology and functional leaders to develop subject matter expertise of critical corporate and operational workflows
- Own the digital employee experience, including self‑service, knowledge management, virtual agents, portals, and omnichannel engagement
- Bachelor’s degree or equivalent practical experience in a relevant technology field