- Mississauga, Ontario, Canada
- Hybrid
- Full-time · Senior
- $99K–$132K per year
- 7+ years
McKesson is seeking a Sr. Specialist (Five 9) to help design, build, and optimize our enterprise contact center platforms that support critical healthcare operations. This hands-on engineering role focuses on delivering scalable, secure, and reliable customer engagement solutions across voice, chat, email, and digital channels.
Compensation
Our Base Pay Range for this position $99,100 - $132,100
Responsibilities
- Design, configure, and support enterprise contact center platforms with a primary focus on Five9 CCaaS solutions
- Build and optimize call routing strategies, IVR workflows, self-service capabilities, and omnichannel customer experiences
- Implement integrations between contact center platforms, workforce management systems, CRM applications, and enterprise technologies
- Lead platform modernization initiatives and support migration of workloads from legacy contact center environments
- Develop automation, monitoring, and operational processes that improve reliability, scalability, and service quality
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience
- Nice to have: Five9 platform engineering and administration
- Nice to have: CCaaS implementations
- Nice to have: Workforce management integrations
- Nice to have: Genesys Cloud