Lead the evolution of CRM, contact center, and AI-driven service capabilities to create a seamless omnichannel experience for consumers while empowering customer service associates with intelligent tools, automation, and real-time insights.
Compensation
The pay range shown is applicable to all US locations listed within the job posting:USD 134,400.00 - USD 184,800.00
Responsibilities
Define, maintain, and execute the technical product roadmap for Mars Snacking's global consumer care and customer service technology ecosystem
Manage and prioritize the product backlog, author detailed user stories and technical requirements, and lead agile planning, refinement, testing, and release activities
Own the technical configuration, optimization, and evolution of CRM and CCaaS platforms
Design and enhance integrated customer journeys across voice, email, chat, web, social media, and self-service channels
Lead integrations between customer service platforms and enterprise applications
Requirements
Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related technical discipline
Leads the rollout of complex, cross-disciplinary technology solutions across client accounts, orchestrating multiple disciplines from conceptual architecture through sustained operational value.
Responsibilities
Own the end-to-end execution of technical rollouts (CCaaS platforms, CRM integrations, omnichannel routing)
Bridge and align disparate groups (software engineering, IT/telephony, operations, information security, client executives, and vendor partners)
Proactively identify architectural bottlenecks, API/integration constraints, data governance requirements, and security/compliance considerations
Uncover, scope, and structure deliverables in rapidly evolving scenarios; translate ambiguous client business objectives into clear technical requirements, user stories, and robust acceptance criteria
Act as the trusted delivery advisor in discovery sessions, Steering Committee reviews, and executive readouts
Requirements
Bachelor’s degree in a relevant field, or equivalent practical experience
Leads the rollout of complex, cross-disciplinary technology solutions across client accounts, orchestrating multiple disciplines from conceptual architecture through sustained operational value.
Responsibilities
Own the end-to-end execution of technical rollouts (CCaaS platforms, CRM integrations, omnichannel routing)
Bridge and align disparate groups (software engineering, IT/telephony, operations, information security, client executives, and vendor partners)
Proactively identify architectural bottlenecks, API/integration constraints, data governance requirements, and security/compliance considerations
Uncover, scope, and structure deliverables in rapidly evolving scenarios; translate ambiguous client business objectives into clear technical requirements, user stories, and robust acceptance criteria
Act as the trusted delivery advisor in discovery sessions, Steering Committee reviews, and executive readouts
Requirements
Bachelor’s degree in a relevant field, or equivalent practical experience
Leads the rollout of complex, cross-disciplinary technology solutions across client accounts, orchestrating multiple disciplines from conceptual architecture through sustained operational value.
Responsibilities
Own the end-to-end execution of technical rollouts (CCaaS platforms, CRM integrations, omnichannel routing)
Bridge and align disparate groups (software engineering, IT/telephony, operations, information security, client executives, and vendor partners)
Proactively identify architectural bottlenecks, API/integration constraints, data governance requirements, and security/compliance considerations
Uncover, scope, and structure deliverables in rapidly evolving scenarios; translate ambiguous client business objectives into clear technical requirements, user stories, and robust acceptance criteria
Act as the trusted delivery advisor in discovery sessions, Steering Committee reviews, and executive readouts
The RN Case Manager plays a critical role in optimizing patient care and resource utilization. The incumbent is responsible for assessing, planning, implementing, coordinating, monitoring, and evaluating comprehensive care plans to meet individual health needs.
Lead the technical sales cycle for next‑generation Contact Center solutions, acting as the primary technical advisor to clients and orchestrating solutions across sales, operations, IT, and security teams.
Compensation
Salario: 45.000-50.000€ brutos/año
Responsibilities
Lead the technical sales cycle from requirements capture to solution design, proposal defense, technology demonstration, and hand‑off to delivery teams
Provide strategic pre‑sales support and technical expertise to commercial teams
Design and architect solutions (CCaaS, Cloud, Hybrid, On‑premise) tailored to client requirements
Lead technical responses to RFPs, RFIs, and RFQs, producing detailed documentation and integration models
Define project scope and estimate economic impact, including licensing, infrastructure, and professional services costs
Requirements
Titulación superior en Informática, Telecomunicaciones, Ingeniería o afines
Nice to have: Official certifications from CCaaS vendors, Cloud (AWS/Azure), networking or cybersecurity
Quality Assurance Analyst responsible for monitoring and evaluating loan files, system entries, and customer communications to ensure compliance and quality across the loan lifecycle.
Compensation
Salary: $34-$36/hr
Responsibilities
Conduct quality control reviews on all loan files
Conduct monitoring and audits of customer interactions
Manage advanced troubleshooting for assigned ZOLL enterprise products, using analytical skills to identify root causes of technical issues (e.g., DB, OS, Networking), adhering to ZDM for complete documentation in Salesforce.
Compensation
The pay range for this position is $18-$28 / hourly.
Responsibilities
Manage advanced troubleshooting for assigned ZOLL enterprise products
Handle complex technical issues independently
Collaborate with other CSO teams or departments to address technical issues
Contribute to the knowledge base, creating and updating articles with solutions to complex technical problems
Identify technical trends through customer case analysis, proposing preventative support initiatives
Requirements
High school diploma required
Bachelor’s degree or equivalent professional experience preferred
Seeking an experienced, results-driven Intake Manager to lead the daily operations and overall performance of a high-volume Personal Injury Intake department in a fully remote leadership role.
Locations (3)
Florida, United States
Arizona, United States
Utah, United States
Compensation
Annual salary of $68,000–$85,000.
Responsibilities
Lead, coach, and develop Intake Supervisors
Take ownership of key performance indicators (conversion, productivity, quality, service, attendance, schedule adherence, and client experience)
Establish clear performance expectations and hold leaders accountable
Monitor operational trends, identify performance gaps, and implement corrective and preventive measures
Collaborate with Quality Assurance, Training, and Workforce Management to improve staffing, team readiness, service quality, and operational efficiency
Assesses, plans, implements, coordinates, monitors, and evaluates options and services required to meet an individual’s health needs through the use of plan benefits and community resources to facilitate appropriate cost effectiveness and cost containment measures are met.
Other duties as assigned.
Practices nursing within the scope of licensure and adheres to policies, procedures, regulations, URAC standards and individual state regulations and makes decisions based on facts and evidence to ensure compliance, appropriate level of care, and patient safety.
Provides specialized education and knowledge on disease specific conditions as needed and assigned.
Remains current with up-to-date medical and surgical procedures, products, healthcare services and drugs, general trends in health care delivery, enterprise procedures, policies and contracts.
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