- Hyderabad, Andhra Pradesh, India
- Associate
- 1+ years
Support and monitor US Healthcare Payer, Provider, PBM applications in a 24/7/365 service delivery environment.
Responsibilities
- Perform tasks according to established procedures with minimal guidance
- Assist in production events with L2 team by attending meetings and performing required actions
- Collect data from internal and external customers to generate reports and operational dashboards
- First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users)
- Provide operational support by scheduling meetings and preparing materials for leadership
Requirements
- Formal graduate degree