Hardware Field Service Representative responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on Varian Medical Systems equipment within a designated service territory.
Compensation
$73,020 - $100,408
Responsibilities
Troubleshoot, diagnose, and repair VMS equipment
Perform preventative maintenance, installations, and upgrades
Manage schedule and prioritize customer requests
Escalate incidents when necessary
Maintain territory management and expense control
Requirements
High School Diploma or Equivalent
Associate degree in electronics or related field
Nice to have: C3 product certification
Nice to have: VMS HW Level II and Imaging Level II certification
Nice to have: Experience with business tools (E‑mail, Microsoft Office, Workday)
Hardware Field Service Representative responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on Varian Medical Systems equipment within assigned service territories.
Compensation
The base pay range for this position is: $73,020 - $100,408
Responsibilities
Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
Requirements
High School Degree or Equivalent
Nice to have: Associate degree or technical/vocational training
Nice to have: Military experience with electronics
Nice to have: Experience with business tools such as E-mail, Microsoft Word, Excel, PowerPoint
Nice to have: Experience with HCM (e.g., Workday) or equivalent ERP product