- Georgetown, Texas, United States
- On-site
- Full-time
- $30–$36 per hour
- 0–8 years
Receives and processes emergency and non-emergency calls for police, fire, EMS, utility, and animal control services. Evaluates call information, provides pre-arrival instructions, and dispatches appropriate resources.
Compensation
Emergency Communications Operator Pay Scale (TCOLE-Based Progression) Effective October 1, 2026. • EC01 - $30.27/hour Earned after successful completion of initial training. • EC02 - $31.63/hour Requires a Basic TCOLE Certificate and 1 year of minimum experience. • EC03 - $32.99/hour Requires an Intermediate TCOLE Certificate and 2 years of minimum experience. • EC04 - $34.34/hour Requires an Advanced TCOLE Certificate and 4 years of minimum experience. • Master TCOLE License – $35.70/hour Earned upon achieving the Master TCOLE License and 8 years of minimum experience.
Responsibilities
- Answers emergency and non-emergency calls for police, fire, EMS, utility, and animal control assistance within the City of Georgetown.
- Processes information from callers, including but not limited to nature, severity, location, and status of incident being reported.
- Utilizes associated fire and medical programs to classify response during call processing and provide essential pre-arrival instructions.
- Determines appropriate response and dispatches units accordingly.
- Assists dispatched units by relaying information regarding calls for service.
Requirements
- High school diploma or equivalent
- Nice to have: Two years of experience in public safety telecommunications
- Nice to have: TCOLE Basic or Intermediate Telecommunicator License
- Nice to have: TCIC/NCIC Full Access Operator Certification
- Nice to have: TLETS/NLETS Certification