Deliver exceptional customer service across inbound and outbound calls, email correspondence, and other channels, meeting KPIs, SLAs, quality standards, and productivity targets.
Responsibilities
Deliver exceptional customer service across inbound and outbound calls and email correspondence
Manage high-volume customer interactions while meeting KPIs, SLAs, quality standards, and productivity targets
Navigate multiple systems to verify customer information and document interactions
Identify customer concerns, feedback, and trends to enhance the customer experience
Work within a metrics-driven environment to meet and exceed performance, quality, and service targets
Deliver exceptional customer service across inbound and outbound calls and email correspondence, meeting KPIs, SLAs, quality standards and productivity targets.
Responsibilities
Deliver exceptional customer service across inbound and outbound calls and email correspondence
Manage high-volume customer interactions while meeting KPIs, SLAs, quality standards and productivity targets
Navigate multiple systems to verify customer information and document interactions
Identify customer concerns, feedback and trends to enhance the customer experience
Work within a metrics-driven environment to meet and exceed performance, quality and service targets
Appointment Scheduling Specialist for the Heart & Vascular Specialists Clinic, handling high-volume inbound/outbound calls with a focus on compassion and empathy.
Responsibilities
Handle high-volume inbound/outbound calls
Provide compassion and empathy to patients and the team
Collaborate within a team environment
Work towards making healthcare accessible, integrated, and reliable
Engage prospective clients through inbound and outbound calls, email, and digital channels to deliver personalized insurance solutions and exceptional service.
Compensation
$21.44- $29.16 per hour + sales incentive bonus.
Responsibilities
Deliver personalized insurance quotes and exceptional service for non-Horace Mann products
Foster strong relationships with agents and proactively address client inquiries through email, phone, and web channels
Collaborate with third-party vendors to process quotes and applications
Bind policies and ensure proper documentation, including securing approvals, payments, and signatures
Track and report key performance metrics while maintaining quality reviews
Requirements
High school diploma or GED required
Bachelor’s degree or equivalent experience preferred
Provides personalized support to callers (inbound and outbound) on various communication channels and promotes programs and resources to callers.
Compensation
AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.
Responsibilities
Offers personalized support to callers (inbound and outbound) on various communication channels and promotes programs and resources to callers.
Provides exceptional customer service by following developed protocols and guidelines.
Listens to callers to recognize opportunities to offer additional information ensuring all callers have received the best customer service experience possible.
Documents each caller’s inquiry information into a database.
Follows all standard operating procedures, completing all required trainings on time while maintaining a professional and team-oriented attitude.
Handle inbound customer inquiries via calls, emails, and chats, providing accurate and timely assistance while maintaining records and ensuring data privacy.
Responsibilities
Handle inbound customer calls, emails, and chats
Resolve customer queries and complaints efficiently
Maintain accurate records of customer interactions and ensure data privacy and security
Provide product and service information to customers
Collaborate with internal teams to ensure a seamless customer experience
Requirements
Bachelor's degree or equivalent qualification in any field
Nice to have: prior experience in a contact center or customer service role
Coordinate care for high‑risk patients through telephonic outreach, appointment scheduling, and communication with providers and clinical partners.
Compensation
The compensation for this role includes a base pay range of $20.59- 30.89 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
Responsibilities
Conduct scheduled telephonic outreach to high‑risk and complex patients
Perform outbound calls to providers to make appointments or follow up on care
Answer inbound calls from patients, providers, and other resources
Maintain proactive communication with physicians, APPs, PCP offices and other clinical partners
Follow up with patients to ensure needs are met and schedule future check‑ins
Requirements
Active Medical Assistant (MA) certification or equivalent clinical credential (e.g., CNA, EMT, CHW with experience)
Nice to have: Certified Case Manager program familiarity
Nice to have: prior experience interacting with patients primarily via telecommunication
Responsible for managing inbound and outbound reference and verification calls, updating databases, and coordinating with departments to ensure accurate background check reports.
Responsibilities
Manage inbound and outbound calls for employment, education and other reference verifications
Obtain verification and reference information via phone, fax, mail, etc.
Investigate and confirm reference credibility
Update reference contact information within database
Answer telephone and email inquiries from candidates and clients concerning the status of a background check request
Requirements
College education
Nice to have: BPO experience
Nice to have: Experience with inbound calls/transactions
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