- Remote, United States
- Remote
- Full-time · Entry
- 2+ years
Responsible for providing a high level of service to clients by maintaining optimum performance of MFPs and printers, completing emergency service and preventative maintenance calls at customer locations.
Responsibilities
- Travel to customers’ locations to complete service calls according to company policies.
- Accurately diagnose, repair and maintain equipment in optimum operating condition at customers’ locations.
- Manage and maintain a highly accurate car stock parts inventory.
- Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets.
- Project a positive company image through proper attire, personal grooming, exceptional communication skills, and excellent customer service.
Requirements
- High school diploma or equivalent
- Nice to have: Basic network connectivity
- Nice to have: Print drivers
- Nice to have: Mechanical and electrical support experience within office product industry
- Nice to have: KDA or other manufacturer’s on-line apps or connectivity courses