- Remote, United States
- Remote
- Full-time · Entry
- $21 per hour
Provide frontline support to customers via queue, phone, and email, working through service tickets with an intermediate understanding of cloud and virtualization technologies.
Compensation
The hourly compensation for this role is $21.43/hour.
Responsibilities
- Responsible for meeting all assigned metric goals for the role
- Act as frontline support by maintaining an active presence in the assigned queue(s) throughout the day
- Update and Manage team service tickets based on internal policies
- Provide a Customer-First experience while utilizing phones and email to manage customer issues
- Work cohesively within the service team and across departments to provide a customer-first approach to ticket resolution