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1–2 jobs· newest first

Tècnic/a Mitjà/Mitjana Àrea de Negoci de l'explotació d'Espot i Port Ainé
ferrocarri · Espot, Spain
On-site · Full-time · Mid
Omnichannel Customer Care Team Leader
KMC Solutions, Inc.

+10K new in the last hour

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Tècnic/a Mitjà/Mitjana Àrea de Negoci de l'explotació d'Espot i Port Ainé

ferrocarri · Posted Nov 9, 2026

Espot, Lleida, Spain
On-site
Full-time · Mid
3+ years

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Mid-level technician for the business area of Espot and Port Ainé ski station, focusing on marketing, customer service, and operations.

Responsibilities

Collaborar en la definició i l’execució de l’estratègia de comunicació, comercial i marketing
Implementar la política de venda i comercialització dels productes de Pirineu 365
Implementar la política d’atenció al client
Coordinar l’equip d’atenció al client
Desenvolupar, coordinar i implementar campanyes de màrqueting i esdeiments

Requirements

Degree in social sciences, legal sciences, arts and humanities, or similar
Nice to have: Master or postgraduate in commercial, communication, or marketing
Nice to have: Internal communication platforms

Skills

Marketing Customer Service Team coordination Office tools Skiing High level of skiing skills Internal communication platforms

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Omnichannel Customer Care Team Leader

KMC Solutions, Inc. · Posted Nov 8, 2026

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Lead and support a team of Customer Care Specialists delivering service across voice, email, social media, and online community channels.

Responsibilities

Lead, guide, and support a team of Customer Care Specialists across assigned voice and non-voice channels.
Set clear performance and behavioral expectations and reinforce accountability for attendance, schedule adherence, quality, productivity, customer experience, and compliance.
Conduct regular team huddles, one-on-one discussions, coaching sessions, and performance reviews.
Identify skill gaps and coordinate training, refresher sessions, nesting support, and performance improvement actions.
Promote collaboration, professionalism, employee engagement, and a customer-focused culture.

Requirements

College undergraduate
Vocational or short-course certificate holder
Bachelor's degree holder in any field

Skills

Customer Relationship Management or CRM systems Ticketing and case management platforms Contact center and telephony applications Email management systems Social media management and monitoring platforms Online community management tools Knowledge management systems Billing and customer account platforms Workforce management and scheduling tools Quality monitoring, coaching, and performance reporting tools Microsoft Office or Microsoft 365 applications

Benefits

Health Insurance/HMO
Unlimited MadMax Coffee
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves

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Internal communication and collaboration platforms

Customer Relationship Management

Case management

Email management

Social media management

Online community management

Knowledge management

Workforce management

Quality monitoring

Microsoft Office

Internal communication platforms