- Houten, Utrecht, Netherlands
- 2+ years
Coordinate technical support for logistics systems, acting as first contact for incidents and collaborating with internal and external experts to resolve issues.
Responsibilities
- Act as first point of contact for customers reporting technical issues via phone or email
- Analyze incidents based on urgency, complexity, and business impact
- Determine best path to resolution, including hands‑on guidance or escalation
- Coordinate follow‑up actions with internal teams and external partners
- Guide and instruct customers and engineers remotely
Requirements
- MBO+ or Bachelor’s degree in a technical discipline (Mechanical Engineering, Electrical Engineering, Mechatronics, or Technical Business Administration)
- Nice to have: German language proficiency