- Sandton, South Africa +2 more
- Hybrid
- Full-time · Manager
- 3–5 years
Lead real‑time workforce management and team of Real‑Time Analysts to ensure intraday performance and stakeholder satisfaction.
Locations (3)
- Sandton, South Africa
- Rosebank, South Africa
- Johannesburg, Gauteng, South Africa
Compensation
Competitive salary and additional employee benefits
Responsibilities
- Lead real‑time workforce management across assigned campaigns, queues, channels, and operating periods
- Ensure intraday performance is monitored against SLAs, KPIs, staffing requirements, and operational targets
- Identify performance risks early and implement appropriate real‑time interventions
- Review significant deviations in volume, staffing, adherence, productivity, and service performance and determine corrective action