- Boise, Idaho, United States
- Mid
- 4+ years
Provides second tier IT support to employees and business resolving simple to moderate problems and tickets as a member of the Help Desk Team.
Responsibilities
- Provides second tier IT support to employees and business resolving simple to moderate problems and tickets as a member of the Help Desk Team.
- Responds to escalated employee issues and incidents in a proactive, timely fashion.
- Completes tasks and projects supporting IT operations in delivering systems and features that provide significant value.
- Resolves any software, hardware, and basic network/802.1x issues.
- Identifies quality and reliability issues in systems they maintain.
Requirements
- Degree in information technology
- CompTIA A+ certification
- Udemy IT Help Desk Professional certification
- Microsoft IT Support certification
- Apple Support certification