VP, Security & Fraud Officer
Butterfield · Posted Nov 6, 2026
- Full-time · Manager
- 7+ years
Vice President, Security and Fraud Officer responsible for controlling daily activities, systems and processes associated with online banking and card fraud prevention, chargebacks and disputes, ensuring strict adherence to card associations and bank chargeback rules.
Responsibilities
- overseeing the Cards and Online Banking fraud teams with direct responsibility for performance management, training plan development, goal setting and scheduling and hiring
- managing the Fraud team performance to ensure that clients receive quality service, ensuring that issues are resolved efficiently and in a timely manner
- ensuring the initiation of chargebacks, second chargebacks, collections, pre-compliance/compliance requests, good faith letters and/or arbitration requests to limit financial loss to the Bank and incidents are raised as required
- ensuring operations and premises conform to established regulations and procedures and that operating efficiency and accuracy is achieved
- building relationships with stakeholders in order to resolve unexpected process changes, inefficiencies and negative client experience
Requirements
- post-secondary degree
- Nice to have: French
- Nice to have: Spanish