- Bangalore, Karnataka, India
Production Support Specialist for the CHIP platform, handling incident triage, monitoring, runbook execution, and escalation to L2/L3 teams.
Responsibilities
- Serve as primary front‑line support contact for all CHIP platform applications
- Receive, categorize, prioritize, and track incidents via ServiceNow and Jira
- Communicate proactively with users and stakeholders
- Ensure support tickets meet CHIP SLAs
- Monitor platform health using AWS CloudWatch, Grafana, and other observability tools
Requirements
- Bachelor’s degree in computer science, Information Technology, Computer Engineering, or related field
- Nice to have: FastAPI
- Nice to have: Django
- Nice to have: ECS/EKS
- Nice to have: RDS/Aurora PostgreSQL