- Bengaluru, Karnataka, India
- Hybrid
- Full-time · Senior
- 5+ years
Key technical resource for Customer Success Organisation, handling implementation through post-go-live support, with a focus on LinkedIn Hiring integrations in Asia Pacific, particularly India.
Responsibilities
- Lead successful onboarding and activation of customers on LinkedIn Talent Solutions, with a focus on Hiring integrations such as job ingestion and job-posting integrations, Recruiter System Connect and Apply Connect, supporting integration, authentication and consulting efforts as needed.
- Own complex post-activation technical issues and escalations: diagnose root causes, coordinate fixes with customers, ATS partners and internal Support, Product and Engineering teams, and keep customers informed until resolution.
- Consult with a diverse portfolio of customers across India and Asia Pacific, from large, complex enterprises to mid-sized organisations, and support APAC queues alongside peers in other regions.
- Build trusted, strategic relationships with senior talent acquisition, HR and HR technology leaders at customer organisations.
- Conduct technical discovery sessions to translate business objectives into documented functional, integration, security, data and operational requirements.
Requirements
- BA/BS degree in Computer Science, Computer Engineering or a related technical field, or equivalent practical experience
- Nice to have: Applicant tracking systems (ATS) integration
- Nice to have: SAP SuccessFactors