- Remote, United Kingdom
- Remote
- Full-time · Senior
- 5+ years
Senior Technical Support Engineer
Responsibilities
- Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images
- Escalate to Engineering when necessary
- Communicate with customers and internal teams
- Document issues and create Knowledge Base articles
- Participate in on-call rotation for after-hours, weekend, and holiday support
Requirements
- Bachelor's degree (STEM preferred)
- Nice to have: startup experience