- Jacksonville, Florida, United States
- 3+ years
Provide front‑line technical support for ICE Mortgage Technology products and platform technologies, resolving client issues and ensuring service level attainment.
Responsibilities
- Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions
- Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
- Drive service level attainment to departmental standards
- Strive for first‑call resolution while maintaining appropriate technical escalation rates
- Recognize and respond to systemic customer‑impacting problems
Requirements
- Bachelor's degree or equivalent