- Beijing, China
- 10+ years
Lead global knowledge operations and AI evaluation, building and operating a worldwide knowledge management system and AI-enabled knowledge services.
Responsibilities
- Establish and run a global knowledge operations framework
- Design and implement global operating mechanisms for knowledge production, governance, release, consumption, feedback, repair, regression and retirement
- Define responsibilities and escalation paths between Platform, Channel, Geo, AI Engineering, Evaluation and external vendors
- Create a unified service catalog, priority rules, SLA, operating rhythm and management dashboard
- Drive cross‑regional standardization while preserving necessary local differences
Requirements
- Nice to have: Global Technical Support
- Nice to have: After‑sales Service
- Nice to have: Diagnostic Knowledge
- Nice to have: PD/Self Repair
- Nice to have: Field Service