Provide global HR service center support, managing inquiries, processing HR transactions, maintaining knowledge base, and supporting Workday and ServiceNow systems.
Responsibilities
Provide tier 1 customer experience according to SLAs
Log and manage cases, escalations and triage to tier 2/3 using ServiceNow
Represent HR Connect to staff and provide training and presentations
Support staff and managers on global HR self‑service tools, processes, systems and policies
Develop and maintain the knowledge database with the knowledge management team
Create and facilitate high-impact learning experiences focused on fintech products, payment systems, and financial software, translating evolving financial regulations into clear training modules and leading onboarding for new hires.
Responsibilities
Create and facilitate high-impact learning experiences—including live virtual sessions, in-person workshops, and asynchronous e-learning—focused on fintech products, payment systems, and financial software
Translate evolving financial regulations (e.g., AML/KYC, credit risk standards) into clear training modules to ensure organizational adherence and safety
Lead the end-to-end onboarding for new hires, equipping them with the technical and soft skills needed for the fintech landscape
Design and maintain updated instructional materials, such as user manuals, job aids, and knowledge base content
Assess training effectiveness using data-driven metrics, such as adoption rates and assessment scores, to identify skill gaps and refine programs
Requirements
Bachelor’s degree in education or instructional design; OR 3+ years of experience with technical training/mentoring in a corporate, financial, or fintech environment
Nice to have: Expertise in designing and scaling agent training programs
Nice to have: Fintech Domain Knowledge: Deep understanding of digital payments, blockchain, credit analysis, or banking software
