L2 Application Support Specialist providing production support, operational ownership, and advanced troubleshooting for business-critical applications.
Locations (3)
Bengaluru, Karnataka, India
Hyderabad, Telangana, India
Pune, Maharashtra, India
Responsibilities
Own end-to-end resolution of incidents escalated from L1 support
Perform advanced troubleshooting of Java/.NET applications, application logs, JVM parameters, and configurations
Participate in, and lead Major Incident (MI) bridges
Perform detailed Root Cause Analysis (RCA) and coordinate permanent fixes
Identify recurring incidents, operational trends, and preventive actions
The Oracle ARCS Consultant will provide L2 support, enhancements, and SLA management for Oracle ARCS, coordinating with clients and vendors while ensuring documentation and monthly closure activities.
Responsibilities
Liaise with client application lead for day-to-day activities.
Work in L2 support and Enhancements for issues related to Oracle ARCS
Tickets tracking, resolving and SLA management
Suggest Best Practices & improvements in the current ARCS landscape
