The Manager, Operations Analytics owns the analytics agenda that drives restaurant performance, operational efficiency, and the guest experience. This leader sets the direction for how operational performance is measured, diagnosed, and improved.
- Own end-to-end analytics projects for priority operational initiatives, from scoping the problem and defining success metrics through recommendations and post-implementation results.
- Build analytics tools with AI, such as LLM-based workflows, AI-assisted coding for SQL and Python, and AI features in BI platforms, to automate recurring reporting and give stakeholders self-service answers.
- Drive AI and automation adoption in analytics work by evaluating new tools against real workflows, setting guardrails for AI-assisted analysis, and building team playbooks, prompts, and review standards.
- Lead analytical evaluations of test markets, pilots, and operational initiatives, including impact methodology and clear go or no-go recommendations for leadership.
- Drive root cause analysis across Guest Satisfaction, Speed of Service, Brand Audits, Training Completions, and other KPIs, apply AI-based sentiment analysis to guest feedback at scale, and turn findings into prioritized interventions with owners and timelines.
- Bachelor's degree in Business
- Data Science
- Statistics
- Finance
- Analytics
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