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As the Lead Unified Communications & Collaboration (UCC) Systems Engineer, you will be an individual-contributor technical lead responsible for the architecture, engineering, security, reliability, and continuous improvement of Lincoln’s enterprise communications and collaboration environment.

Locations (4)

Greensboro, North Carolina, United States
Charlotte, North Carolina, United States
Fort Wayne, Indiana, United States
Radnor, Pennsylvania, United States

Compensation

The pay range for this position is $106,875 - $171,000 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

Responsibilities

Own technical direction for Lincoln’s UCC and Microsoft 365 environment, including architecture reviews, reference architectures, engineering standards, configuration baselines, and solution designs.
Lead complex implementations, migrations, integrations, lifecycle initiatives, and platform modernization from design through operational readiness.
Provide technical direction and hands-on mentoring to engineers, strengthening troubleshooting, design, and delivery capabilities without direct people-management responsibility.
Drive automation, standardization, platform simplification, and continuous improvement while reducing technical debt and manual effort.
Evaluate emerging technologies and translate Microsoft product roadmaps, industry trends, and artificial intelligence capabilities into prioritized platform roadmaps and investment recommendations.

Requirements

Nice to have: automating Microsoft 365 or UCC services using PowerShell, Microsoft Graph, APIs
Nice to have: integrating collaboration platforms with identity, security, compliance, networking, monitoring, and endpoint technologies
Nice to have: providing technical leadership across geographically distributed teams
Nice to have: working in a regulated, security-sensitive, or large enterprise environment
Nice to have: relevant Microsoft, cloud, networking, security, audiovisual, or collaboration certifications

Skills

Microsoft Teams Microsoft 365 collaboration services Exchange Online Teams Phone enterprise voice telephony PowerShell-based administration and automation SharePoint OneDrive Microsoft Copilot identity and access management collaboration governance networking security and compliance monitoring

Benefits

PTO/parental leave
Competitive 401K
Health benefits
Free financial counseling
Health coaching

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