- Kyiv, Ukraine
- Hybrid
- Full-time · Director
- 3+ years
Head of Support role for a company developing and manufacturing technical and electronic solutions for the defense sector, overseeing 24/7 technical support and customer success.
Compensation
competitive reward according to the market + bonuses and premiums
Responsibilities
- organization, coordination, and control of Customer Success and 24/7 technical support departments to ensure SLA compliance
- building competency matrices, assessing team skills, and organizing training processes via the corporate academy
- organizing and conducting beta testing of new products, user surveys, and collecting/systemizing feedback
- direct participation in resolving unusual escalations and complex technical cases
- regular client visits for expert on-site technical assistance and product efficiency management