- Omaha, Nebraska, United States
- On-site
- Full-time · Associate
- 2+ years
Provide ongoing learning and targeted skill support for existing agents while coordinating training logistics and records.
Responsibilities
- Provide ongoing learning and targeted skill support for existing agents
- Coordinate training logistics and records
- Deliver refreshers, process updates, and structured remediation independently
- Partner with Operations and Quality Assurance to identify recurring errors, knowledge gaps, and agents requiring structured skill development
- Independently facilitate approved refresher, process-change, cross-training, and continuing education sessions
Requirements
- relevant education or training certification
- Nice to have: organization
- Nice to have: recordkeeping
- Nice to have: communication
- Nice to have: analytical