- Arlington, Virginia, United States
- On-site
- Full-time
- $52K–$94K per year
- 5+ years
Desktop Support Technician providing onsite technical support and customer service to military personnel, executive leadership, and civilian staff at the Pentagon.
Compensation
Pay Range $52,000.00 - $94,000.00
Responsibilities
- Provide direct, onsite technical analysis, diagnosis, and resolution of complex hardware, software, and peripheral issues for end-users and executive customers across the Pentagon complex.
- Install, configure, image, test, maintain, and troubleshoot desktop systems, laptops, docking stations, monitors, network printers, scanners, and peripheral equipment in accordance with established Service Level Agreements (SLAs).
- Support the provisioning, issuance, receipt, and Tier-1 troubleshooting of Personal Wireless Communications Systems (PWCS) assets, enterprise cellular devices, wireless endpoints, and secure mobile capabilities.
- Assist end users with wireless device setup, multi-factor authentication, network connectivity, and basic profile configuration.
- Staff the walk-up customer support center, promptly deploying and receiving IT assets with accurate ticket tracking and work order documentation.
Requirements
- High School Diploma or equivalent
- Nice to have: Experience supporting IT operations in the National Capital Region (Pentagon, Joint Base Andrews, or Joint Base Anacostia-Bolling)
- Nice to have: Experience supporting Personal Wireless Communications Systems (PWCS) asset tracking