Responsible for processing reporting, data requests, and MMIS related requests, analyzing data, maintaining dashboards, and supporting system design and configuration within the Corporate Supply Chain team.
Responsibilities
Process reporting and data requests
Analyze data using Excel, SQL, Tableau, MMIS platforms
Maintain reporting dashboards
Facilitate system design, configuration, and interface testing
Resolve issues and changes related to software code
Requirements
Bachelor's degree in Business, Supply Chain Management, Finance, Computer Science, or related discipline
Provide technical/application support to company employees in the Field and Scientific divisions via phone, ticket or chat inquiries.
Responsibilities
Accept incoming calls, redirect calls/tickets, if necessary, to appropriate support groups for resolution while identifying and setting end user expectations for follow-up during the initial interaction.
Handle incoming chats within department SLA.
Provide follow-up and status update inquiries to end users on your daily open ticket queue guideline.
Utilize Knowledgebase to address end user inquiries and create Knowledgebase draft articles to address knowledge gaps.
Create tickets and document all activities in ticket system (ServiceNow).
A Tier 1 Network Operations Center (NOC) Analyst to support enterprise infrastructure health, connectivity and frontline user support. This role combines infrastructure monitoring, alert triage and incident detection with customer-facing technical support and service desk coordination.
Responsibilities
Actively monitor enterprise dashboards, network management systems (NMS) and operational telemetry (e.g., Nagios, Splunk or native NNSA telemetry suites).
Identify, triage and record link outages, packet degradation, device failovers, hardware faults and anomalous network traffic patterns across enterprise and enclave environments.
Perform first-line network troubleshooting using ping, traceroute, nslookup, Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) inspection, interface status verification and basic queries.
Validate the operational status of enterprise cybersecurity sensor suites and logging feeds, reporting transmission disruptions to engineering teams.
Act as the initial point of contact for enterprise users and site administrators reporting IT, connectivity, telecommunications and access issues via phone, portal and email.
Requirements
Associate degree in Computer Science
Information Technology
Cybersecurity
Nice to have: CompTIA Security+
Nice to have: Cisco Certified Support Technician (CCST)
The System Administrator will support the administration, operation, maintenance, and security of enterprise information technology systems, including Windows and/or Linux server environments.
Compensation
Pay Range $59,150.00 - $106,925.00
Responsibilities
Administer, configure, maintain, and troubleshoot Windows Server and/or Linux operating systems.
Manage user accounts, groups, permissions, and access controls in Active Directory and related identity-management services.
Perform system monitoring, event-log review, capacity management, and performance tuning.
Apply operating system patches, security updates, and configuration changes in accordance with approved change-management procedures.
Support vulnerability remediation efforts and maintain compliance with applicable security requirements, including STIGs and customer security policies.
Requirements
Bachelor’s degree in information technology, Computer Science, Cybersecurity, Engineering, or a related field
This internship supports the Department of the Air Force within the National Capital Region, providing hands-on desktop support, hardware setup, and customer service.
Locations (4)
Arlington, Virginia, United States
Pentagon, Virginia, United States
Andrews, Maryland, United States
Washington, District of Columbia, United States
Compensation
Pay Range $48,100.00 - $86,950.00
Responsibilities
Shadow and assist technicians with setting up, unboxing, testing, and deploying laptops, desktops, monitors, docking stations, and peripherals
Perform basic diagnostic checks and physical hardware swaps for walk-up customers
Act as a welcoming first point of contact for users arriving at the walk-up support center
Log, document, categorize, and track customer support requests using enterprise ticketing software (Remedy or ServiceNow)
Assist users with standard desktop applications (Microsoft 365, web browsers, enterprise tools)
Requirements
Currently enrolled in an accredited college or university pursuing an Associate or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Computer Engineering, or a related field
Nice to have: Prior experience in customer-facing roles
Nice to have: Networking (TCP/IP, cabling, LAN concepts)
Nice to have: Operating systems
Nice to have: Mobile device configuration (Apple iOS / Android)
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