- Bangalore, Karnataka, India
- On-site
- 13+ years
Lead and drive troubleshooting on customer reported issues for ARC/Premium Support network platforms.
Responsibilities
- Lead and drive troubleshooting on customer reported issues
- Isolate product issues at hardware/software level
- Replicate customer environments in lab
- Own and document communication among customers and engineering
- Provide final fix
Requirements
- B.E. in Electronics/Engineering or Computer Science (or equivalent)
- Nice to have: JUNOS/Juniper or Aruba experience
- Nice to have: Troubleshooting Datacentre networks
- Nice to have: Enterprise core networks
- Nice to have: Platform knowledge of Juniper and Aruba switches