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1–3 jobs· newest first

ARC/Premium Support Engineer - L3
HPE · Bangalore, India
On-site
ARC/Premium Support Engineer - L3
Hewlett Packard Enterprise · Bangalore, India
On-site
ARC/Premium Support Engineer - L3
HPE · Bangalore, India
On-site

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ARC/Premium Support Engineer - L3

HPE · Posted Nov 5, 2026

Bangalore, Karnataka, India
On-site
13+ years

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AI

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Lead and drive troubleshooting on customer reported issues for ARC/Premium Support network platforms.

Responsibilities

Lead and drive troubleshooting on customer reported issues
Isolate product issues at hardware/software level
Replicate customer environments in lab
Own and document communication among customers and engineering
Provide final fix

Requirements

B.E. in Electronics/Engineering or Computer Science (or equivalent)
Nice to have: JUNOS/Juniper or Aruba experience
Nice to have: Troubleshooting Datacentre networks
Nice to have: Enterprise core networks
Nice to have: Platform knowledge of Juniper and Aruba switches

Skills

Layer 3 IP technologies Layer 2 technologies Multicast protocols Wireless LAN technologies Radius/TACACS NAC PKI Advanced Datacenter technologies Perl/Python/Unix/Expect scripting Juniper Aruba Cisco Arista Alcatel Ixia Agilent

Benefits

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

See full job description

ARC/Premium Support Engineer - L3

Hewlett Packard Enterprise · Posted Nov 5, 2026

Bangalore, Karnataka, India
On-site
13+ years

Apply with RefersoAI Apply on careers page

Responsibilities

Lead and drive troubleshooting on Customer reported issues.
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.

Requirements

B.E. in Electronics/Engineering or Computer Science (or equivalent)
Nice to have: Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN, MACSEC, NAE, DCB
Nice to have: Perl/Python/Unix/Expect scripting

Skills

Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP)IP routing protocols (BGP, OSPF, ISIS)

ARC/Premium Support Engineer - L3

HPE · Posted Nov 5, 2026

Bangalore, Karnataka, India
On-site
13+ years

Apply with RefersoAI Apply on careers page

Lead and drive troubleshooting on customer reported issues for ARC/Premium Support network environments.

Responsibilities

Lead and drive troubleshooting on customer reported issues
Isolate product issues at hardware/software level
Replicate customer environments in lab
Own and document communication among customers and engineering
Provide final fix

Requirements

B.E. in Electronics/Engineering or Computer Science (or equivalent)
Nice to have: Advanced Datacenter technologies (MC-LAG, VxLAN, EVPN, MACSEC, NAE, DCB)
Nice to have: JNCIS/JNCIP/JNCIE/ACA/ACP/ACSX/CCNA/CCNP/CCIE

Skills

Layer 3 IP routing protocols (BGP, OSPF, ISIS)Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)Multicast protocols (IGMP, IGMP-snooping, PIM)Wireless LAN technologies (ARM, ClientMatch, AppRF, AOS10, Gateways, Wi-Fi 7 APs)

Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)

Multicast protocols [IGMP, IGMP-snooping, PIM]

Wireless LAN technologies such as ARM, ClientMatch, AppRF, AOS10 and Gateways, Wi-Fi 7 APs

Radius/TACACS (authentication, Authorization, Attributes, CoA, Accounting, etc.), NAC (Posture check, NAP, Policy Framework)

PKI (CA, Certs, Encryption, Trust, Client-side config, Captive Portal (Redirects, Logins, Walled Garden))

Juniper Switches (Junos, EX, QFX series)

Aruba Switches (AOS-CX, CX Switches, CX 10000 Switch Series)

Aruba Wi-Fi Cisco

traffic generators (Ixia, Agilent)

Aruba Wi-Fi APs and Controllers

Benefits

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

See full job description

Radius/TACACS, NAC

Juniper/Aruba switching platforms

Junos, EX, QFX series

AOS-CX, CX Switches, CX 10000

Perl/Python/Unix/Expect scripting

See full job description