Senior Associate in Workforce Transformation supporting clients through organizational change initiatives, aligning operating models, upskilling talent, improving engagement, and managing change.
Compensation
The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements.
Responsibilities
Working with PwC teams and client teams on client engagements, from strategy through implementation.
Contributing to a wide range of business development activities to identify opportunities with new and existing clients.
Contributing to the development of your own technical skills and those of your team at the local, national, and global levels within our network.
Staying current on developments in your areas of expertise and in the industries served, and contributing to the development of PwC’s knowledge and points of view.
Continuing to build strong internal relationships and strengthening one’s positioning within PwC.
Support and scale the Recovery Operations function by managing a portfolio of recovery cases, identifying opportunities, and driving outcomes using internal systems.
Responsibilities
Manage a portfolio of recovery cases from intake through resolution
Navigate insurance carrier systems to validate and advance claims
Identify high-value recovery opportunities using internal tools and datasets
Communicate with payers to drive case progression and negotiate outcomes
Maintain accurate case documentation and ensure data integrity
Support and deliver Service Management transformation initiatives across client environments, improving how Incident, Major Incident, Problem, Change and related practices operate.
Responsibilities
Assess existing Incident, Major Incident, Problem, Change and related operational practices
Identify process friction, unnecessary governance, repetitive work and opportunities for simplification
Own defined improvement initiatives from assessment through implementation and benefit tracking
Help shift Service Management measures from activity and volume toward stability, prevention, efficiency and business outcomes
Analyse incidents, recurring failures, work notes, monitoring events, changes and other operational data to identify problem candidates
Support the Market Abuse Operations Specialist with regular monitoring and assigned alert reviews.
Review trading activity and supporting evidence using agreed runbooks, determine whether alerts can be closed or require further review.
Record the evidence reviewed and your rationale for closing or escalating each alert.
Escalate potential concerns, complex cases and unclear findings to the specialist, senior colleagues or second-line Compliance through agreed channels.
Execute core operational tasks associated with the trade flow life cycle and customer offboarding in line with documented SOPs, SLAs and quality standards.
Support Operations role for Kalshi Prime, handling customer support, compliance, and operational tasks across the platform.
Locations (2)
New York, New York, United States
United States
Compensation
Salary Range: $100,000–$115,000 annually, plus equity and benefits.
Responsibilities
Answer Prime account holders across email, chat and in-app support about margin, funding and withdrawals, positions, liquidations and account status
Guide institutional clients through onboarding: request and review entity documents, follow up on gaps, and send complete files to Compliance for approval
Own first-level complaint handling: acknowledge complaints quickly, log each one in full detail, elevate to Compliance, and track it until resolved within required timelines
Coordinate with Compliance, Surveillance, Risk and Engineering on account holds, restrictions and escalations, and explain outcomes to customers clearly and accurately
Respond to inbound questions and requests from prospective and current customers via online live chat, email, and phone.
Ensure prospective and current customers receive timely, accurate assistance from Coalition’s sales, security, insurance, and claims teams by routing and coordinating inquiries as needed.
Educate customers on Coalition’s products, including how to use our online quoting platform (for brokers) and our cybersecurity platform (for insureds).
Perform administrative insurance functions to support quoting, binding, policy changes, and other key workflows that keep our growth engine running smoothly.
Capture customer feedback, identify recurring pain points, and collaborate with teammates across Coalition to implement organizational and product improvements.
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