- Las Vegas, Nevada, United States
- 1+ years
Responsibilities
- Triage incidents escalated from Service Desk and Field Technology Support groups via ticketing system, e‑mail, or phone
- Properly escalates unresolvable issues to Operations Center Level 2 team or appropriate vendor
- Monitors and manages all corporate systems under Information Technology systems responsibility
- Performs troubleshooting tasks including stopping and starting interfaces, reviewing system drives and clearing files to gain space for efficient performance of applications
- Creates and updates knowledge documentation for First Call Resolution
Requirements
- Bachelor's Degree in Computer Science, Engineering or a related field or equivalent work experience
- Nice to have: Windows Server
- Nice to have: Linux Red Hat Enterprise Linux
- Nice to have: VMware
- Nice to have: Opera