Triage incidents escalated from Service Desk and Field Technology Support groups via ticketing system, e‑mail, or phone
Properly escalates unresolvable issues to Operations Center Level 2 team or appropriate vendor
Monitors and manages all corporate systems under Information Technology systems responsibility
Performs troubleshooting tasks including stopping and starting interfaces, reviewing system drives and clearing files to gain space for efficient performance of applications
Creates and updates knowledge documentation for First Call Resolution
Requirements
Bachelor's Degree in Computer Science, Engineering or a related field or equivalent work experience